We’re on the lookout for a Breeze Services Consultant—a problem-solver, communicator, and trusted advisor who thrives on helping clients get the most out of their technology.
The Breeze Services Consultant ensures clients derive ongoing value from Ibis solutions beyond their initial implementation. This role partners with clients post go-live and acts as the first point of contact for technical queries and troubleshooting. In partnering with our clients, you are expected to have high communication effectiveness by adopting our values of seeking to understand. By using Breeze through configuration, updating of data, and tailoring reports and dashboards, you will drive ongoing customer value in Breeze. Resolving issues efficiently and escalating when needed, the Breeze Services Consultant also supports client success, drives adoption, and enhances satisfaction. Working closely with the Client Success Manager, this role contributes to client retention, growth, and overall profitability.
What you’ll do
As a Breeze Services Consultant, you’ll step in after implementation and become the go-to partner for clients using Breeze. You’ll:
- Act as the first point of contact for technical queries, troubleshooting, and “how-to” questions.
- Configure Breeze, update data, and tailor reports and dashboards to deliver real business value.
- Work closely with the Customer Success Manager—sharing your technical know-how to help uncover new growth opportunities.
- Work with clients to understand requirements, customise outputs, and ensure solutions meet agreed business outcomes.
- Proactively uncover opportunities to expand product and service adoption and provide actionable feedback to the customer team to maximise revenue growth.
About you
You’ll be someone who enjoys solving problems, connecting with people, and seeing the real-world impact of your work. Ideally, you’ll bring:
- Knowledge of Local Government legislation procedures and processes, in particular the rating and finance areas.
- Ability to provide software consultancy of a business nature both online and over the phone.
- Knowledge of Breeze Finance Management Systems would be highly advantageous
- Excellent organisation skills—you’re comfortable juggling multiple projects and competing priorities.
You will bring our guiding principles to life every day by:
- Providing excellent client communication and listening and asking high-quality questions to fully understand customer needs. “Seek to understand”.
- Valuing knowledge learned and decisions made by continuously seeking to share knowledge with others. “We are a learning organisation”
- Taking action to create and implement innovative solutions that allow us to challenge boundaries and create a positive lasting legacy. “We act for the better”
Why join us?
- Work on solutions that make a real difference to communities across Australia and New Zealand.
- Be part of a collaborative, values-driven team that seeks to understand, learns continuously, and acts for the better.
- Opportunities for professional development and career growth.
- Flexible work from home arrangements and support for work-life balance.
Apply now
If you’re ready to help our clients unlock the full potential of Breeze while building strong relationships and driving outcomes, we’d love to hear from you.
For a copy of the full Position Description, please email: careers@ibisinfosys.com.au.
Ready to make an impact? Apply now at: careers@ibisinfosys.com.au and join us in delivering solutions that truly make a difference. Please note that only shortlisted candidates will be contacted.
