We’re seeking a Customer Success Manager (CSM) to champion our clients’ journeys and guide their adoption and optimisation of our Breeze and Revenue Modelling solutions.
The CSM is responsible for building trusted, long-term client relationships while driving revenue and profit growth from the company’s solutions and services. The CSM acts as a strategic advisor, guiding customers through onboarding, adoption, and optimisation to maximise value and commercial outcomes. This role maximises opportunities to expand services, increase customer satisfaction, and enhance retention. The CSM provides regular updates and strategic insights to the GM of Customer and the Executive Leadership Team (ELT), ensuring alignment with business objectives and supporting data-driven decision making.
What you’ll do:
- Serve as the primary point of contact for all client interactions, proactively addressing needs, identifying revenue opportunities, and ensuring commercial and strategic objectives are met.
- Conduct regular check-ins with clients to ensure customer satisfaction, engagement and client needs.
- Drive revenue growth: identify upsell opportunities, optimise service delivery, and contribute to profitability targets.
- After hyper care, take full ownership of the client relationship, driving ongoing adoption, satisfaction, and growth opportunities.
- Capture customer feedback and communicate insights to relevant internal teams for product and service improvements.
- Support engagement initiatives: client events, workshops, and success stories.
About you:
- Experience in customer success, account management, or SaaS sales.
- Proven track record in client retention, upselling, and relationship management.
- Strong communication, problem-solving, and stakeholder management skills.
- Analytical, proactive, and solution-focused with a collaborative mindset.
- Knowledge of Local Government legislation procedures and processes, in particular the rating and finance areas.
You will bring our guiding principles to life every day by:
- Build trust and rapport quickly through strong communication and interpersonal skills with colleagues, clients, and stakeholders. “We seek to understand”
- Continuously develop skills and knowledge to enhance performance and client outcomes, and share knowledge with colleagues to contribute to team and organisational learning. “We are a learning organisation”
- Deliver high-quality outcomes through attention to detail and accountability, demonstrating professionalism, integrity, and responsibility in every action. “We act for the better.”
Why join us?
- Join a fast-growing, collaborative team with a focus on client impact.
- Opportunities for professional development and career growth.
- Flexible work arrangements and a supportive, inclusive culture.
Apply now
If you’re ready to champion client success, drive growth, and make a real impact, we want you on our team!
For a copy of the full Position Description, please email: careers@ibisinfosys.com.au
Ready to make an impact? Apply now at careers@ibisinfosys.com.au and join us in delivering solutions that truly make a difference. Please note that only shortlisted candidates will be contacted.
